TERMS & CONDITIONS

1. DEFINITION
1.1 This notice contains the legal terms and conditions that govern the website, AVIAMSTUDIO.COM Users
of AVIAMSTUDIO.COM accept and agree to respect all the conditions included in this declaration. Please
read carefully these Conditions, Cookies policy and the Information on the Protection of Personal Data
before using this website. If Users do not accept these terms, AVIAM reserves the right to ask the Users to
refrain from using the website AVIAMSTUDIO.COM
The products purchased on the Website, are sold by Aviam Studio di Paola D’Antonio.
1.2 The parties of the contract are as follows:
– Aviam Studio di Paola D’Antonio, Via Zara 16 – 84128 SALERNO (SA)- Italy,
VAT number 06026630654, as Seller.
– Customer, for the purposes of these General Conditions of Sale, by Customer we mean the physical
person or the legal entity who purchases the Products through the website www.aviamstudio.com
1.3 These General Conditions of Sale define the rights and obligations of the parties in the context of the
sale of products made through the e-commerce site www.aviamstudio.com to the purchasers of the
products. By placing an order, the buyer declares to be at least 18 years old, to be a consumer pursuant to
art. 3 paragraph 1, letter a) of Legislative Decree no. 206/2005 (Consumer Code) and to be the owner or to
have the availability of an e-mail address communicated to the company Aviam Studio. Each buyer
declares to have read the pre-contractual and contractual information, including these General
Conditions of Sale provided to him by the company Aviam Studio pursuant to art. 49, paragraph 1, of the
Consumer Code and to accept the rights and obligations resulting from placing the order. All orders are
governed by these General Conditions of Sale.

2. USE OF OUR WEBSITE
The access and the use of the website AVIAMSTUDIO.COM are for personal use only. The visualization of
the website AVIAMSTUDIO.COM provides Clients with product information and the possibility to purchase
merchandise.
To place orders at AVIAMSTUDIO.COM Clients must:
– Be 18 years or older.
– Be eligible and competent to enter legally binding contracts.
– Have a valid email address.
– Have at least one of the following: a Valid Credit Card (Visa, American Express, Mastercard) or a Verified
PayPal Account
The client is invited to print a copy of these Terms and Conditions for future reference. The use of personal
data sent to the Site or via the Website is regulated by the Privacy and Cookie Policy Statement of AVIAM.

3. EXECUTION OF SALE AND PURCHASE AGREEMENT
3.1 The Seller undertakes to send the shipment confirmation of the Order (the “Confirmation”) to the
Customer within 3 working days of receipt of the Orders from the Customers.
3.2 The Sale and Purchase Agreements are understood to be concluded between the Parties when the
Customers receive the Order Confirmation. If the Customers do not receive the Order Confirmation within
the deadline indicated in art. 3.1, the relative Order must be considered rejected by the Seller and,
therefore, ineffective. The Seller is not liable for malfunctions depending on the data transmission
network manager.
3.3 By sending the Orders, Customers acknowledge and declare that they have read all the information
provided during the purchase procedure and that they fully accept the General Conditions of Sale and
also that they have read all the additional information contained in the Online Shop.
3.4 Orders will be filed in the database of the Online Shop, according to the procedures and in compliance
with the provisions of Legislative Decree June 30, 2003 n. 196 (“Privacy”) and will be accessible by
contacting AVIAM at the references referred to in art. 1 or by accessing the folder relating to your profile
containing your personal information (the “Profile”).
3.5 AVIAM reserves the right to decline an order in the event that the order does not receive express
verification or approval from the Client’s bank.
3.6 Once an order is placed for available items, no changes can be made to that order. Orders placed
separately will be shipped separately.
3.7 AVIAM reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond
our control. Please note that during promotions and sales there may be delays in immediate shipping.
3.8 AVIAM reserves the right to decline to process an order and/or offer services to anyone at any time.

4. PRE ORDER
Through this website, where applicable, it is possible to make a pre – order of some products, which you
can all these general conditions of purchase apply. We inform you that, in general, the Estimated delivery
time of your pre – order may be subject to longer delivery times large compared to a simple order, still, in
any case, in compliance with the maximum term of 30 days from the date of the Order Confirmation.

5. ONLINE PRODUCTS & IMAGES
The information and characteristics relating to the Products are available on the Site.
5.1 AVIAM declines any responsibility that, due to a particular configuration of a Client’s computer or
malfunction, the colors of the products visualized on the website could appear to be slightly different
from the original.
5.2 Being handcrafted products, the products could be small defects or imperfections, these will not be
considered as a cause of non-conformity of the product, but as synonymous with the uniqueness of the
product itself
5.3 Images on AVIAMSTUDIO.COM belong to AVIAM and any unauthorized use of these images without the
express written consent AVIAM is forbidden.
For more information contact: INFO@AVIAMSTUDIO.COM

6. PRODUCT AVAILABILITY
6.1 Without prejudice to the provisions of art. 5.1, for each Product published in the Online Shop, the Seller
indicates whether the same:
(i) is available in its warehouses;
(ii) is not available in its warehouses.
6.2 The Seller reserves the right at any time and without previous notice to change the type and
availability of the Products published in the Online Shop without this entailing any liability for the Seller
towards the Customers.
6.3 The indication relating to the availability of the Products is not binding, it being understood that the
Products indicated as “not available” pursuant to art. 6.1 (ii) cannot be ordered by Customers. In the event
of unexpected unavailability of one or more Products indicated as available at the time the Order is sent
by a Customer, the Seller, without prejudice to the provisions of art. 5.1, undertakes to promptly notify the
Customer by e-mail, proposing an alternative if possible and freezing the payment if made by credit card
or Paypal. In this case, without prejudice to the right of withdrawal referred to in the following art. 11 the
Customer will be able to integrate or confirm the Order within 48 hours following receipt of the e-mail, by
replying to it. If no response is received from the Customer after 48 hours, the Seller will proceed to
complete the dispatch of the available Products. In the case of payment by credit card, the Seller will
process the payment at the time of the order and the unavailable Products will be immediately refunded
to the Customer.

7. PRICES AND SHIPPING COSTS. TAXES AND DUTIES.
7.1 The prices of the Products are expressed in € (Euro). The applicable price is the one published in the
Online Shop at the time the Orders are placed by the Customers. The Seller constantly checks that all the
prices indicated in the Online Shop are correct, without however guaranteeing the absence of errors. In
the event that an error is found in the price, the Seller will give the Customer the opportunity to reconfirm
the Order in the manner set out in art. 6.3 above.
7.2 The price is inclusive of VAT if the Products are delivered within the European Union.
7.3 Shipping is free throughout Italy.
7.4 The price does not include shipping costs for international shipping. The Seller reserves the right to
ask the Customers a contribution for the shipping costs which may vary according to the type of delivery,
the quantity of Products to be delivered, their volume, their weight and their destination.
7.5 The contribution requested by the Seller for the shipping costs is indicated, separately from the price,
before sending the Order by the Customers and will be paid by the Customers together with and
simultaneously with the payment of the price.
7.6 Any taxes, duties and other charges provided for by the laws of the State where the Products are
shipped and delivered will be entirely charged to the Customers and paid by them upon delivery of the
Products, directly to the competent tax or customs authorities or to the courier in charge delivery.

8. ORDER PAYMENT
8.1 Customers can pay the price of the selected Products and the contribution for the shipping costs
referred to in art. 7 above by credit card or PayPal. The Seller reserves the right to vary, at any time, the
means of payment that can be used by the Customers, it being understood that those published in the
Online Shop at the time the Orders are placed by the Customers will be considered usable.
8.2 The customer must be aware of the fact that online payment transactions are subject to validation
checks by the card issuer and that AVIAM will not have any responsibility in case the card issuer refuses
to authorize payment for any reason. Please note that the card issuer may charge the client an online
management fee or processing fee. AVIAM can not be held responsible for this.
8.3 In case of payment via PayPal, at the time the Orders are placed by the Customers, the web session
will be transferred to the secure PayPal website. On this website, customers can complete the payment of
the price and the contribution for the shipping costs referred to in art. 7 above using your PayPal account
and according to the conditions of use of the PayPal service subscribed by the Customers at that time or
previously. The charge of the price and the contribution for shipping costs to the Customer’s PayPal
account takes place at the same time as the Seller sends the Order Confirmation.
8.4 Simultaneously with the dispatch of the Orders, the Seller will send the Customers an order
confirmation document, sent in advance by e-mail to the address entered by the Customer at the time of
the Order.
8.5The information received from AVIAM STUDIO will be used exclusively to complete the procedures
relating to the purchase and sale of the Products

9. CREDIT CARD SECURITY
AVIAMSTUDIO.COM Clients are guaranteed maximum Credit Card security because all transactions are
processed using a secure server.

10. PROMO CODES
Clients who have received a Promo Code for AVIAMSTUDIO.COM, by newsletter, through social networks or
on approved promotional websites, can insert this code during checkout. Each code has a validity, start
and end date, which limits its use and cannot be extended.

11. RIGHT OF WITHDRAWAL
11.1. Without prejudice to the cases of exclusion indicated in the following paragraph, all products benefit
from the “satisfied or reimbursed” clause which the buyer can avail of within fourteen days following the
date of delivery of the product in accordance with the provisions of Articles 52 and following of Legislative
Decree 206/2005, Consumer Code.
11.2. Exclusion of the right of withdrawal-The right of withdrawal is excluded with reference to certain
products indicated in art. 59 of the Consumer Code. In particular, the right of withdrawal is excluded with
respect to the supply of tailor-made or clearly personalized products.
11.3. Mode- To exercise his right of withdrawal, the buyer must inform us by sending an email to
info@aviamstudio.com, of your decision, indicating the order number from which he intends to withdraw.
In case of exercise of the withdrawal, the buyer is required to return the products to Aviam Studio, at his
own expense, to the address indicated in art. 1.2 within fourteen days from the date on which the buyer
communicated to Aviam Studio your decision to withdraw from the contract. The deadline is met if the
buyer sends the products back to Aviam Studio before the expiry of that fourteen day period.
11.4 The refund to the buyer is made within fourteen days from the day on which Aviam Studio received
notice of the buyer’s intention to withdraw from the contract, provided that Aviam Studio has received the
products or proof of their return. Only the purchase price of the product will be refunded to the buyer,
excluding shipping costs. The refund will be made using the same payment method used by the buyer for
the initial transaction, unless otherwise agreed. It is understood that the reimbursement may be
suspended until the goods are received. You will be responsible for the costs and risks of returning the
products. The costs associated with returning the products are borne by the buyer as required by art. 57,
paragraph 1, of the Consumer Code.
11.5 Your right of withdrawal from the Contract will be applied exclusively to those products returned in
the same conditions in which you received them. You will have to return the product in the wrapping and
parcel in which you received it, following the instructions in the “SHIPPING AND RETURNS” section of this
website
11.6 The status of the withdrawal procedure and its indication are visible to the buyer in the “Orders”
section.

12. GUARANTEE
12.1 AVIAMSTUDIO.COM shall be liable to the Client for any lack of conformity which arises within two years
of the goods delivery. For the purpose of this directive, goods are presumed to be in conformity with the
contract if they, where applicable, comply with the following conditions:
a) are fit for the purposes for which goods of the same type are normally used;
b) comply with the description given by AVIAMSTUDIO.COM.
c) show the quality and performance which are normal in goods of the same type and which the
consumer can reasonably expect, given the nature of the goods and taking into account any public
statements on the specific characteristics of the goods made about them by AVIAMSTUDIO.COM, the
producer or the producer’s representative, particularly in advertising or on labelling;
12.2 The Client loses all benefits of their rights if they do not inform AVIAMSTUDIO.COM of the lack of
conformity within a period of 14 days from the date on which they detected such lack of conformity. In the
case of a lack of conformity, the Client may request, alternatively and without charge, under the
conditions below, a repair or replacement of the purchased goods, a reduction of the purchase price or the
contract rescinded, unless the request is objectively impossible to satisfy or considered disproportionate
for AVIAMSTUDIO.COM in accordance with Article 130, paragraph 4 of the Consumer Code.
12.3 The request must be submitted in writing to AVIAMSTUDIO.COM at the email address
INFO@AVIAMSTUDIO.COM from which a written response will be given within 5 (five) business days. In the
shortest amount of time possible, it will be communicated if the request can be processed or an
explanation for why it cannot be. In the communication, where AVIAMSTUDIO.COM has accepted the
request from the Client, it must be stated the method of shipment or return of the goods, as well as the
deadline for the return or replacement of the non-conform goods.
12.4 Whenever the repair or the replacement of the goods is impossible or disproportionate, or
AVIAMSTUDIO.COM did not provide the repair or replacement of the good within the previously mentioned
deadline or, finally, the repair or replacement caused notable inconvenience to the Client, the Client may
request at their choice, a reduction of the purchase price or the contract rescinded. In this case, the Client
must send their request to AVIAMSTUDIO.COM, who will respond within 5 (five) business days with their
intention to process the request or an explanation for why it cannot be processed. In the communication,
where AVIAMSTUDIO.COM has accepted the request from the Client, it must be stated the price reduction
or the return method of the non-conform goods.

13. POST-SALES ASSISTANCE
Any requests for post-sales assistance can be sent to INFO@AVIAMSTUDIO.COMWe will respond to these
requests within 5 (five) business days.

14. PRIVACY
AVIAM STUDIO declares and guarantees that the personal data of customers will be treated in accordance
with the provisions of Legislative Decree 196/03 and subsequent amendments and additions. The details
relating to the methods of data processing are communicated to customers at the time of registration.

15 DECLINATION OF RESPONSIBILITY
15.1 AVIAM publishes information on its website AVIAMSTUDIO.COM to provide a service to Users, but
declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors.
Once notified, AVIAM will execute an immediate correction. AVIAM also reserves the right to make
corrections and changes to the website when necessary without giving prior notice.
15.2 AVIAM does not offer any guaranty that the information published on its own website, is in conformity
with the laws of the User’s competent jurisdiction. AVIAMSTUDIO.COM, the website of AVIAM, is a
protected website according to international Internet standards which, if used correctly, Users can be
reassured not to encounter viruses. However, AVIAM declines any responsibility from eventual problems,
damages, viruses or risks that the User may incur during the misuse of the website and declines any
responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the
User’s browser.

16. INTELLECTUAL PROPERTY
16.1 All intellectual property rights, such as trademarks and copyrights, connected to the Online Shop
(including its contents) are the exclusive property of Aviam Studio.
16.2 The website www.aviamstudio.com and its contents cannot be reproduced either in whole or in part,
transferred by electronic or conventional means, modified, connected and used for any purpose without
the prior written consent of Hana srl.

17. RIGHT TO MODIFY THESE CONDITIONS
AVIAM reserves the right to modify the terms and the conditions contained in this legal note when it is
necessary without giving prior notice. Users must accept the terms and conditions of this legal notice,
and must be sure to visit these pages periodically for updates, changes and corrections.

18. APPLICABLE LAW AND COMPETENT COURT
18.1 The conditions of access to the site www.aviamstudio.com are governed by the rules of Italian law and
must be interpreted in accordance with Italian law.
18.2 The Client accepts the exclusive jurisdiction of the Italian Courts. For any action deriving from or
connected to the General Conditions of Sale, navigation and use of the site, the court of Salerno will be
exclusively competent.
18.3 Pursuant to article 14 of the EU Regulation n. 524/2013 and the resolution on the ODR referred to in
the Statutory Instrument n.500/2015 in force since 15 February 2016, the European Commission has set
up an online platform for online dispute resolution (ODR) arising from the purchase of goods online
accessible to following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage